Capturing Employee Knowledge Through Knowledge Management

Capturing Employee Knowledge Through Knowledge Management

Knowledge Management is something a lot of business owners think about, but don’t really see the value in until a key employee leaves and things become a muddled mess. While I can’t guarantee that a new employee’s transition into the fold won’t be less than smooth, I do know from experience, that a way to help someone succeed and feel good about their job is to give them the tools to do so. And knowledge management is one of those tools. Yes it’s another task for you to manager (unless you have a great training person) but it’s worth it in my opinion. Start by having each employee in the office make a list of what they do on a weekly, monthly and yearly basis. Also ask them to let you know what systems they use. And make sure that you have a way to access their accounts with an Admin override should they leave suddenly. I would suggest that if you have someone handling your AP/AR that you also make sure they leave for you (and you alone) the passwords to all of your accounts. So that you can access them if they are gone. For example, if an employee is receiving your office bills online make sure that you understand where those bills are going to (what email). And also make sure you also have the ability to access the accounts directly online as well. Make sure to communicate why you are doing this. Employees are sometimes wary for sharing knowledge because it is in a way, power. They may worry you are trying to reduce the...
When Employees Sabotage Our Business

When Employees Sabotage Our Business

Most of us our aware when we ourselves sabotage our business, out of fear of success, or some other subconscious belief. And when this is happening, we ourselves may not be immediately conscious of it. Until it happens enough for us to take notice and fix it! And business owners can also be unaware when an employee does the same thing. For example, many of the clients I worked with took a hit during this most recent recession. And, given that many businesses were no longer around, the fact that my clients were standing was a testament to their tenacity. But often, their long time employees don’t necessarily see it that way. They blamed my clients for the bad times, and seemed oblivious (from my perspective) of my clients having taken such good care of their employees when the times were good. However, the employees just wanted great bonuses and lots of overtime, even when the market was no longer allowing for that. So when hours became cut, the holiday party, bonuses and vacations were cut – there was resentment. A few employees out and out started stealing from these companies. Others were claiming hours worked that were bogus. (Another form of stealing.) Which is of course a much easier thing to manage and address than more subtle forms of sabotage. More subtle forms of sabotage can actually be more costly and are often overlooked because it is with the day to day operations staff in the office, not in the field or on the floor. Some examples of this type of sabotage I have seen from either employees...
Why Set Goals?

Why Set Goals?

My son asked yesterday why goals were necessary. He seemed to feel his current goal of all A?s and B?s is just so much wrrrrrrrrrrrrrk. This from a kid who is so smart his homework takes him 1/2 an hour at the most. And is always the first or second in his class to finish a test. Basically what we reminded him was how successful, impressively so, he can be when he gives himself laser-like focus to achieve something. Be it doing a new trick at the skate park or getting an A on a test in his least favorite subject when his phone privileges are on the line. But…… it?s a good question. Most of the time, setting goals is the best thing we can do for ourselves. Studies have shown that by simply taking the time to define the things we want to Be, Do and Have, we will get there. The funny thing is – just by doing that one thing of announcing to ourselves what we want, even if we don?t look at that list again for a year – we are more likely to have accomplished all or part of that list. Simply because we gave our subconscious mind something to focus on. Our subconscious is focusing on something allllllll the time. A good portion of this time, it?s focused on what other people want/wanted for us. What advertisers want us to focus on, who our boss, our spouse, our parents, our grandparents, our teacher in 2nd grade all wanted us to Be, Do and Have. Isn?t it about time we let our own...
When Life Hands You Lemons, Find A Way To Make Some Awesome Lemonade

When Life Hands You Lemons, Find A Way To Make Some Awesome Lemonade

Sometimes in life, I have felt the need to increase my vibrational energy. The first time was right after a breakup. I was so heartbroken, I didn’t know if I would recover. But I knew if I let myself get stuck in that negative place, I wouldn’t get out of life what I should. And so I actively looked for ways to increase my vibrational energy. A few weeks later, due to completely crazy set of events, I was sitting on a beach in Greece. Sent there, first class, for work. Talk about a complete turn around of circumstances! More recently, my man and I were both going through a slow period financially. And as we have a tendency to either pull each other up, or spiral each other down, I decided I needed to do something to consistently and consciously increase my vibrational energy on a daily basis. And while I cannot say I’m writing this on the beach in some exotic local, all expenses paid, I can say that life is a very happy place right now. And things are definitely on the upswing. : ) Enter “The Secret” and “The Magic” The first time I bought?The Secret by Rhonda Bryne, and watched the DVD or listened to the unabridged audio every day. The second more recent time, I purchased The Magic, also by Rhonda Bryne. The Secret was great for me at the time, because since my emotions were so up and down, something that was visual and audio, that I didn’t need to “do” anything with other than watch or listen, even when doing other...
Why Use A Business Coach?

Why Use A Business Coach?

We know instinctively the value of a coach for athletes, but a lot of times we forget how sports and the rest of our life can correlate. Coaches can be used for a variety of things. And the best sessions have objectives and set action steps agreed to in between each session for the client, so that traction in life if made. And results are more easily achieved. For small business owners, coaches are a great sounding board and wealth of information. Sometime they also help us remember some of the things we forgot that worked so well in the past. They help us get back to basics in ways we can?t do on our own because we are too wrapped up in the day to day issues and the emotional charge surrounding them. Like sales, marketing and managing our people, driving results of smaller projects and keeping it all in perspective. And a lot of times, as strange as it sounds, or as simple as it sounds – being able to talk out loud about the issues and stresses of running or managing a company, to an unbiased, yet supportive coach can be highly helpful in enabling clarity within the mind of the executive. Coaches are great for executives and junior executives as well. Coaches can help their clients brainstorm ways to meet and exceed their current challenges and obligations. Sometimes also acting as a sounding board for ideas, and ways to deal with a particular challenging person or work project. Offering accountability if an executive needs a little push in making it through a project they don?t...