What Do You Do When User Adoption Doesn’t Match Expectations?

http://mylifeintegrated.com/wp-content/uploads/2023/12/What-To-Do-When-User-Adoption-Does-Not-Match-Expectations-Video-2-Final-hb.mp4 Build it and they will love it, they said. And yet, you did and they don’t. What happens when your engineers built new functionality you thought everyone would love, and your user adoption has yet to catch up to your expectations? Are you feeling a little stressed, because your budget or your metrics were based on this adoption and the savings that would create? Or, do you want to make sure, before your next system upgrade, that your work and the work of your team goes into something your users will actually embrace? Don’t stress, this is actually doable with a little outside help. The reason I say outside is because whenever we create something 2 things happen: 1) We are too close to see our blind spots; and 2) People aren’t necessarily going to want to tell us why they aren’t using the system, or why they hate using it. People, being inherently nice, don’t want to tell us how this new product you are so excited about, and put all this time and energy into – doesn’t actually meet their needs. It’s natural for good humans, and also as co-workers who want to be supportive of our fellow co-workers, to not want to tell someone their product isn’t hitting the mark. And honestly they might not even know how to explain what they need, because they might assume that it isn’t possible. (As you know, people tend to assume that their need is very specific and an outlier, and so their go-to response to change is not – “here’s what I need to fit into the...