You Implemented A System, But Your User Engagement Isn’t Happening – Now What?

There are 2 phases of Change Management and Organizational Alignment that occur with a system implementation. The first is the most obvious – it happens during the initial implementation. The second, follows that implementation and is a step many organizations miss. Missing or shortening this 2nd phase directly impacts ongoing user adoption and engagement. The initial phase of an implementation often occurs after a board, or the government mandates a systems change by a certain date. And so you and your team do the traditional communication with a little bit of change management thrown in – the who’s impacted, what’s that messaging look like, how do we get that messaging out to them basic comms. But you don’t have the time to go much deeper than that. Once you have gotten through the mandated system change you realize your users aren’t happy, and you fear they might create workarounds. Or you are just plain frustrated, your users are frustrated because these mandated changes made life WORSE for everyone, not better! What do you do? Well, what about using those inevitable next round of system upgrade cycles to your advantage? What if in 6 months from now you could add in some functionality your user base would love? Would find super helpful? Would meet their needs? How does that sound? 

 Now, how do you get there from here?I’m not bagging on the big box consulting groups – they have a place. They get you to that mandated finish line before the government fees and fines start coming. Or your promotion is put on hold, your bonus denied etc. They...